Last month, when my poor family suffered snow and wind chills in the negative digits, I was in Mexico for work. We worked hard, I swear. And we also played hard. After a full week of training, testing, troubleshooting, and writing, we took one day to go exploring. My teammate booked a private van for … Continue reading Mayan Ruins in Mexico
I lead a WordPress.com live chat team at Automattic, and as we expand our live chat offering into the weekends, I work a couple of weekend days each month. Today is one of those weekend workdays for me. On weekends I do more customer-facing-support and less team-lead stuff than I do during the week, and I’m … Continue reading A day in the life of a live chat Happiness Engineer
I wouldn’t say I care that much about domain names (website addresses), but I’m pretty excited about this one. I have a .blog! My address is now andreabadgley.blog. Squeee! It’s so much more fun than a .com. Continue reading I got a .blog!
People in general, and knowledge workers in particular, grow according to the demands they place on themselves… If they demand little of themselves, they will remain stunted. If they demand a good deal of themselves, they will grow to giant stature. — Peter Drucker, The Effective Executive I’m spending the morning under a blanket, transcribing … Continue reading The power of self-demand
This week’s SupportDriven writing challenge focuses on tools, and specifically on the tools we use for time and task management. When I moved into a leadership role this summer, my day-to-day work changed significantly, and in any given week I’m trying 2 or 3 different tools to find an effective combination that helps me get the right work … Continue reading Tools I use for task and time management
Growing up, I did well in math and science — areas I was told repeatedly I was special to do well in. I felt a sense of rarity, and thought, “If I’m good in these, when others struggle, then this is where I should direct my life.” By the time I arrived in college, it did not occur … Continue reading Ecologist to… Happiness Engineer? The evolution of one career in support.