supconf – Butterfly Mind

May 29, 2016May 29, 2016

I’m sorry I touched your earring

Emily Triplett Lentz and Andrea Badgley. Photo credit Ben Macaskill. “How should we do the intro? Should Andrea reveal the slide, or do you want to do that when you get up there?” Scott looked to Emily Triplett Lentz, writer for Help Scout’s blog, who would soon take the stage to share their 2016 Customer … Continue reading I’m sorry I touched your earring

May 27, 2016May 27, 2016

SupConf: a conference organizer’s dream come true

Photo credit Lance Conzett. Several months ago, Scott Tran of the Support Driven community asked me some questions about an internal mini-conference I had organized for Automattic‘s annual meetup. He was thinking about organizing a conference for support professionals, and he’d never organized a conference before. I was excited to share what I knew, as … Continue reading SupConf: a conference organizer’s dream come true