Silos

On family road trips, I was always captivated by the tall silver cylinders that rose out of the ground to the sky in the endless flats of grain country. They’d often be the only thing on the shimmering landscape; no trees, no buildings taller than a single story, just the these monolithic containers, reaching above … Continue reading Silos

Ecologist to… Happiness Engineer? The evolution of one career in support.

Growing up, I did well in math and science — areas I was told repeatedly I was special to do well in. I felt a sense of rarity, and thought, “If I’m good in these, when others struggle, then this is where I should direct my life.” By the time I arrived in college, it did not occur … Continue reading Ecologist to… Happiness Engineer? The evolution of one career in support.

SupConf: a conference organizer’s dream come true

Photo credit Lance Conzett. Several months ago, Scott Tran of the Support Driven community asked me some questions about an internal mini-conference I had organized for Automattic‘s annual meetup. He was thinking about organizing a conference for support professionals, and he’d never organized a conference before. I was excited to share what I knew, as … Continue reading SupConf: a conference organizer’s dream come true

Now’s your chance – do you have any questions for the WordPress gurus?

I’m headed down to North Carolina this weekend for two full days of WordPress nerdery: I’m going to WordCamp Asheville. Yeeaahhh!!! I went out today and bought school supplies and was like a kid again picking out my composition book and writing implements. Crisp paper, inky blue pens… My laptop is a dinosaur and if … Continue reading Now’s your chance – do you have any questions for the WordPress gurus?