I lead a WordPress.com live chat team at Automattic, and as we expand our live chat offering into the weekends, I work a couple of weekend days each month. Today is one of those weekend workdays for me. On weekends I do more customer-facing-support and less team-lead stuff than I do during the week, and I’m … Continue reading A day in the life of a live chat Happiness Engineer
“Is this going to be like getting concert tickets? REFRESH, REFRESH, REFRESH!” I asked this of Andrew Spittle, co-organizer of SupConf and our Happiness team lead, when the SupConf Kickstarter went live. We were purchasing tickets for colleagues, and I wasn’t sure how fast they would go. “Ha. You need to get out more,” he … Continue reading Where I work
Several friends have asked, “How’s your writing going?” now that I’ve got a full-time job. While I haven’t been writing as much for my blogs as I was when I was a stay-at-home-mom, I am excited that my job as a Happiness Engineer involves writing All. Day. Long. Even more thrilling, especially for a writer … Continue reading A day in the life of a Happiness Engineer: word counts
I wasn’t sure if I’d be writing a whole series this week on my life as an Automattician, but today was so different from yesterday, I felt compelled. My Monday Day in the Life was very, well, Monday, with scheduling and time slots and laundry and my first attempt at training new hires. And today? … Continue reading A day in the life of a Happiness Engineer: Tuesday
In an effort to get to know each other’s work days better, and to share publicly what it is like to work for a distributed company where most of us work from home, some of us at Automattic will be publishing “A Day in the Life” posts on our personal blogs throughout this week. The … Continue reading A day in the life of a Happiness Engineer: Monday
When I applied for my job as a Happiness Engineer, I wasn’t entirely sure what the job would entail. The job title is unique, for sure, and when I wore my Happiness Engineer T-shirt on my way to the company’s Grand Meetup, three different people stopped me to ask “What’s a Happiness Engineer?” All three … Continue reading A day in the life of a Happiness Engineer: Introduction
Butterfly Mind 