I’ve worked with Automattic, makers of WordPress.com, for three and a half amazing years. The company, and its faith in me, have transformed me. A leadership coach recently encouraged me to start a learning journal to jot down all the things I’ve learned the past few years. I was astonished by the list, which included … Continue reading I’m joining Support Driven full time!
Growing up, I did well in math and science — areas I was told repeatedly I was special to do well in. I felt a sense of rarity, and thought, “If I’m good in these, when others struggle, then this is where I should direct my life.” By the time I arrived in college, it did not occur … Continue reading Ecologist to… Happiness Engineer? The evolution of one career in support.
My first attempt at skippering our 13 foot wooden yawl was a disaster. The wind on Pamlico Sound in the Outer Banks of North Carolina was stiff when I took the tiller and the main sheet (the line that trims the mainsail). When the wind is blowing and the boat is tipping, things happen fast. … Continue reading Sailing (and life) lesson: know where you want to go.
Emily Triplett Lentz and Andrea Badgley. Photo credit Ben Macaskill. “How should we do the intro? Should Andrea reveal the slide, or do you want to do that when you get up there?” Scott looked to Emily Triplett Lentz, writer for Help Scout’s blog, who would soon take the stage to share their 2016 Customer … Continue reading I’m sorry I touched your earring
Photo credit Lance Conzett. Several months ago, Scott Tran of the Support Driven community asked me some questions about an internal mini-conference I had organized for Automattic‘s annual meetup. He was thinking about organizing a conference for support professionals, and he’d never organized a conference before. I was excited to share what I knew, as … Continue reading SupConf: a conference organizer’s dream come true
I hate feeling disappointed in people, especially when I know they have huge potential but don’t take initiative, they don’t motivate towards their talents or skills, or simply when there’s work that needs to be done and they don’t take action to do it. After reading Drive: The Surprising Truth About What Motivates Us, I … Continue reading How to nudge towards self-motivation