I lead a WordPress.com live chat team at Automattic, and as we expand our live chat offering into the weekends, I work a couple of weekend days each month. Today is one of those weekend workdays for me. On weekends I do more customer-facing-support and less team-lead stuff than I do during the week, and I’m … Continue reading A day in the life of a live chat Happiness Engineer
People in general, and knowledge workers in particular, grow according to the demands they place on themselves… If they demand little of themselves, they will remain stunted. If they demand a good deal of themselves, they will grow to giant stature. — Peter Drucker, The Effective Executive I’m spending the morning under a blanket, transcribing … Continue reading The power of self-demand
A few weeks ago, I drafted a blog post for work. I wasn’t sure about the tone or the message, and since I wasn’t confident about posting it, I decided to put it aside for a bit while I took a few minutes to grab a shower: the one thing in my day that I … Continue reading Standing in the shower, thinking
This week’s SupportDriven writing challenge focuses on tools, and specifically on the tools we use for time and task management. When I moved into a leadership role this summer, my day-to-day work changed significantly, and in any given week I’m trying 2 or 3 different tools to find an effective combination that helps me get the right work … Continue reading Tools I use for task and time management
Growing up, I did well in math and science — areas I was told repeatedly I was special to do well in. I felt a sense of rarity, and thought, “If I’m good in these, when others struggle, then this is where I should direct my life.” By the time I arrived in college, it did not occur … Continue reading Ecologist to… Happiness Engineer? The evolution of one career in support.
It’s that time of year again: time for the Automattic Grand Meetup. As a distributed company, with more than 450 employees in 45 countries, we all work from our home offices, coworking spaces, cafes, airports, airplanes, trains, RVs, and family and friends’ homes for 51 weeks of the year. But in this one week in … Continue reading On my way to Whistler